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We respect and are committed to protecting your privacy. The SBE may collect personally identifiable information when you visit our website. We may automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Books and Software
The SBE provides a 30-Day Money Back Guarantee on books and software items purchased directly through the SBE. Books and CDs must be returned in salable condition to the SBE to receive the refund. Credit will be made to the credit card used at the time of purchase. Customer pays for return shipping.

Education Programs
Refunds for cancellation of a registration for the SBE Leadership Development Course ten (10) days or less from the start of the course will result in forfeiture of the full registration fee. Cancellation more than 10 days in advance will result in a $50 administrative fee being retained by SBE. There are no refunds after the course has been taken. Substitutions are welcome. The SBE reserves the right to cancel or reschedule a course due to insufficient participant registration.

Refunds for all other SBE educational programs presented live (webinars, Ennes Workshops, etc.) are not available once the program has been presented. Full refunds will be made for cancellations made prior to the presentation of live webinars and Ennes programs, except for those registered through SBE MemberPlus, where applicable. Refunds are not available for purchases of archived SBE educational programs, however, a substitution may be offered.

Membership and Certification
There are no refunds of fees paid for SBE membership dues (including SBE MemberPlus) SBE Certification or re-certification.


Please be assured that your items will ship out within two weeks of purchase if through a third-party publisher, within one week if directly from the SBE. Third-party shippers determine their most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Shipments directly from the SBE are through the U.S. Postal Service (USPS). We cannot ship to P.O. boxes. If you require express or two-day shipping, please call us at 317-846-9000, M-F, 8:30 a.m. - 4 p.m. ET for charges.


Shipping and handling are calculated by item. See the order form you are using for the shipping and handling cost. PLEASE NOTE: Orders received from outside Indiana will not be charged sales tax unless required by state or local law. Orders made from within Indiana will be charged 7% sales tax.

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